Effective Date: October 14, 2024
At discoveramazingworld.com, your satisfaction is our priority. We have designed this Refunds and Returns Policy to make the process clear, fair, and easy for our customers. Whether you purchased a physical product or a digital item, this policy outlines the steps for requesting a return or refund, along with the conditions and timeframes.
1. Eligibility for Returns
We accept returns for most physical products within 30 days of receipt, subject to the following conditions:
- Timeframe: You must initiate a return within 30 days of receiving your order. Unfortunately, we cannot accept returns or offer refunds after this period.
- Product Condition: The product must be returned in new, unused condition, and in its original packaging, including all tags, labels, and accessories (if applicable). Products showing signs of wear or damage may not be eligible for a refund or exchange.
- Proof of Purchase: A receipt, order confirmation, or proof of purchase is required to process your return.
Exceptions to Eligibility:
- Non-returnable Products: Certain items cannot be returned, including:
- Perishable goods (e.g., food items).
- Intimate or sanitary products (e.g., swimwear, undergarments).
- Custom-made or personalized items.
- Gift cards.
- Digital Products: Due to the nature of digital goods (e.g., e-books, downloadable files, and digital software), refunds are not available for digital products unless they are found to be faulty or unusable upon delivery.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Email us at support@discoveramazingworld.com within 30 days of receiving your order. Please provide your order number, the product(s) you wish to return, and the reason for the return.
Wait for Authorization: Once we receive your return request, we will respond within 2 business days with instructions, including a Return Merchandise Authorization (RMA) number and the return shipping address (if applicable).
Ship Your Return: After receiving authorization, ship the product back to us at the address provided. You are responsible for the return shipping costs unless the item is defective or the return is due to our error. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.
- Inspection and Refund Processing: Once we receive your returned item, we will inspect it. If the product meets the return conditions, we will issue a refund to your original payment method within 15 business days.
3. Refunds
3.1. Refunds for Physical Products
Approved Returns: If your return is approved, we will notify you by email and process the refund within 15 business days. The refund will be issued to your original payment method.
Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
Non-Refundable Items: Shipping fees are non-refundable unless the product was defective or the return is due to our mistake.
3.2. Refunds for Digital Products
Due to the non-physical nature of digital products, refunds will only be issued under the following circumstances:
- Defective Digital Products: If the digital product is faulty, incomplete, or otherwise unusable upon download, please contact us at support@discoveramazingworld.com within 14 days of purchase. If we are unable to resolve the issue, we will provide a refund.
4. Exchange Policy
We offer exchanges for defective or incorrect physical products only. If you received a defective or incorrect item, please contact us at support@discoveramazingworld.com within 30 days of receiving your order, and we will arrange for an exchange at no additional cost to you.
5. Fees and Costs Involved
Return Shipping Costs: Unless the return is due to a defective product or an error on our part, you are responsible for the cost of shipping the item back to us.
Restocking Fee: In some cases, a restocking fee of up to 15% of the product’s price may apply. This will be clearly communicated to you during the return process if applicable.
6. Processing Timeframes
- Return Requests: We will respond to your return request within 2 business days.
- Refunds: Refunds will be processed within 15 business days of receiving and inspecting the returned item.
- Digital Products: Any refunds for faulty digital products will be processed within 7 business days of confirming the issue.
7. Contact Information for Customer Support
If you have any questions or need assistance with your return or refund, please contact our customer support team:
Email: support@discoveramazingworld.com
Mailing Address: 214-0011 Japan, Kanagawa-ken Kawasaki-shi Tama-ku Fuda 9-10 Berujutamagawa 103
We are here to help and will respond to your inquiries within 1–2 business days.
8. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will take effect immediately upon posting to this page. We encourage you to review this policy periodically to stay informed of any updates.
This Refunds and Returns Policy was last updated on October 14, 2024.